Franklin County

Job Description

Job Title: Technology Services Specialist

Department: Information Technology

FLSA Status: Non-exempt

Salary Range: Grade 4 ($15.93-$22.76)

Status: Full-time

SUMMARY

The Technology Services Specialist is primarily responsible for installation, configuration, maintenance, management and support of Windows based servers. This includes Windows Server 2000/2003, Active Directory and Exchange Server(s), domain controllers, application servers, print and other servers. Additional experience with all aspects of personal computer and Windows-based operating systems is required, as well as knowledge of and experience with structured cabling, switches, routers, TCP/IP local area networks, printers, peripherals and software. Additionally, this position compliments and assists the Computer Support Specialist with purchasing, tracking, installation, upgrade, management, and documentation of all hardware and software and provides technical assistance and appropriate training to County staff.

MAJOR JOB RESPONSIBILITIES

· Install, administer, maintain and upgrade Windows Server 2000 and 2003 and all associated hardware and software for both servers and workstations with little outside help.

Administer and manage Microsoft Active Directory, manage highly secure networks and support a separate large peer-to-peer network using various Windows Servers, file servers, a Linux based firewall.
Knowledge of Cisco routing and switching methodologies and ability to diagnose and repair related problems.
Install, maintain, upgrade, and repair personal computers and associated hardware, including but not limited to computers, printers, internal and external storage devices, and scanners.
Troubleshoot, maintain and support the audio-video equipment for County Commission Meetings
Install and upgrade software applications and assist and instruct employees with their use, including but not limited to word processing, spreadsheets, databases, e-mail, presentation applications, graphics, and desktop-publishing software, industry specific software applications (e.g. CAD) stand-alone and network based software.
Assist in solving various use and resource conflicts directly or indirectly related to software, operating system, and network interaction.
Prepare and coordinate projects for new technology initiatives including test, deployment and ongoing maintenance.
Prepare, test, implement and maintain disaster recovery procedures including system backups.
Install, configure and maintain Internet, web-browsing, and e-mail software and instruct users in their proper use to comply with established County policies.
Install and configure local and network printers; assist users in resolving printing problems involving software and hardware configurations.
Setup and manage networked storage devices to allow access to organized files including graphics, data backup, video, and document imaging, and setup and assist users with regular file backups involving a variety of these hardware components.
Remain current on technological changes or advancements in the areas of information systems, personal computer usage, new or updated software and hardware, and local area network communications, and read and interpret technical publications and manuals.
Assist with station programming, operation and maintenance of the County’s phone system
Assist in maintaining the County Web site and server and well as other County hosted Web Sites.

ONGOING FUNCTIONS

· Obey and comply with all County ordinances and policies.

· Assist other departments and perform other duties as deemed necessary or assigned.

· Ensure honesty, integrity and respect for the confidentiality of IT Systems and information contained therein.

REQUIREMENTS, EDUCATION and/or EXPERIENCE

Ÿ Minimum of an associate’s degree in a technology related field or closely-related field preferred.

Ÿ Valid class C Kansas driver’s license required

Ÿ Must be insurable by Franklin County.

Ÿ Minimum of three years of highly responsible experience in an environment where applicable skills were used, and experience using strong technical skills supporting PC based servers

Ÿ Must have “hands on” training and work experience with Windows 2000, Windows, XP, and Windows Server.

Ÿ At least one certification applicable to job functions such as A+, Networks+, MCSE, etc.

Ÿ Occasional scheduled, as well as unplanned, evening and weekend work to maintain or address equipment problems is required

KNOWLEDGE, ABILITIES, AND SKILLS

Ÿ Ability to perform essential duties and responsibilities

Ÿ Provide clear and concise reports and technical documents

Ÿ Make sound decisions and articulate complex information in simple terms

Ÿ Possess and demonstrate excellent English skills, to include written and verbal forms of communication

Ÿ Ability to establish and maintain effective working relationships with the public, professional staff, contractors and other county employees.

Ÿ Exhibit good professional judgment, honesty, and integrity in decision-making

Ÿ Must be energetic, and willing and able to learn and remain current on the fast paced technological changes and work environment

Ÿ Demonstrate the interest and ability to resolve problems in a timely manner while conveying information to the IT Director—to include analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, implementing recommendations in support of goals set forth by IT Director

Ÿ Ability to make decisions and implement them, schedule and complete simultaneous work assignments, assess conflicts, analyze possible courses of corrective action and implement corrective action effectively and in a timely manner

Ÿ Ability to prioritize and schedule work assignments and efficiently utilize resources, safety practices and equipment

Ÿ Must be able to resolve normal day-to-day PC workstation and server issues without involving the IT Director or outside technicians

Ÿ Provide supervision as directed—interns, temporary help, outside vendors, etc.

Ÿ Knowledge and ability to assist IT Director in budgetary matters related to technology based equipment, maintenance, upgrades, etc.

Ÿ Possess the ability to maintain objective appearance and composure in public.

Ÿ Ability to maintain confidentiality in the performance of all duties

Apply online at HRePartners.com OR obtain an application from:

Franklin County

1428 S. Main, Ste. #2

Ottawa, KS 66067

785-229-3444

Note: This Physical Demands Worksheet should not be construed to imply that these conditions are the exclusive working conditions of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Reasonable accommodation will be provided to qualified individuals with disabilities to perform the essential functions of the position. The employer has the right to revise the job description and Physical Demands Worksheet supplement at any time in its sole discretion. These documents are not to be construed as contracts for employment.

Product Support Intern

The National Association of Insurance Commissioners (NAIC) currently has an opening for a Product Support intern. This position will require learning the applications supported within the department in order to log and troubleshoot calls. More advanced troubleshooting will be assigned as knowledge of the software increases. Tasks may include: some software testing; assisting in state implementation; registration and setup for web tutorials.

The ideal candidate would be a college student pursuing a Business or Computer Science degree. Must have strong SQL, computer aptitude and customer service skills. Good written and oral communication a must. Candidate must have the ability to work independently and possess an excellent work ethic.

Must be able to work 25 hours per week. The pay for this position is $11.00 - $14.00 per hour, depending on experience.

For consideration, please submit a resume to:

EOE

Employment Openings

Applications for employment are accepted at the Human Resources Department, 300 W. Ash, Room 200, P.O. Box 736, Salina, KS 67402-0736, (785) 309-5710 Office (785) 309-5711 Fax. Applications are required for each position & are accepted until 5:00 p.m. on deadline date. Position descriptions & applications for employment are available at the City of Salina’s, website http://www.salina-ks.gov or by emailing human.resources@salina.org. Resumes may be included with completed application. Starting salary dependent upon qualifications. City of Salina offers excellent benefits including: dental, health, life, disability, & prescription coverage; vacation, sick, & holiday pay; retirement plan. Veterans Preference Eligibility Request forms available.

NETWORK ADMINISTRATOR

Application deadline: TH 05/28/09–Computer Technology-Duties: responsible for managing City of Salina’s wide-area network (including wireless, T-1 & fiber connectivity) & local area networks, including all routers, switches, hubs, servers & 300+ personal computers. Primarily running a Microsoft Windows 2003 server environment. Provides daily monitoring of network performance & makes recommendations for network security, storage, backup & recovery. Education: Associate degree in Computer Science or related field. Experience: Five (5) yrs. information technology experience, with three (3) yrs. networking experience. Strong knowledge of Microsoft Windows 2003 in a networked environment. Microsoft Certified Systems Engineer (MSCE) or Microsoft Certified Systems Administrator (MSCA) preferred. Must possess valid KS driver’s license. Must live within 40–minutes response time. Pay: $51,189-$79,352/yr.

Equal Opportunity Employer/Drug-Free Workplace 05/22/2009

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